Niseko's most fashionable boutique shop

Shipping & Returns FAQs

We currently offer shipping to many countries outside of Japan.

Unfortunately at this moment we are unable to ship to China, Indonesia, Philippines, Malaysia and Thailand.

For customers from these countries, the option click and collect is available for in store pickup.

Please note that all international sales are final. Due to high shipping costs, we are not able to offer returns or exchanges on international orders.

We are not responsible for any goods lost or damaged in transit.   Unless you received the wrong product or it is defective, all international sales are final.

International orders may be subject to customs and duty charges, which vary greatly depending on the destination country. These charges are payable upon arrival and are not included in the original purchase price or shipping charges.

If your country is not listed here, or if you would like to request a specific method of shipment, please feel free to email info@zakaniseko.com

Nothing!  Zaka covers all domestic and international shipping costs.

Please note: Due to high shipping costs, we are not able to offer returns or exchanges on international orders. As noted above, we are not responsible for any goods lost or damaged in transit. Unless you received the wrong product or it is defective, all international sales are final.

Please visit our Returns page for our full return policy on domestic and international orders. This also includes instructions if you have an order you would like to return.

We accept American Express, Mastercard, and VISA credit cards.  At this time, gift cards can only be redeemed in our stores or by phone.

To view your order status, log in to your account and go to ‘Order History’. You’ll see a summary of your most recent order and the stage of progress your package is in (Order Placed, Order in Progress, Preparing to Ship, Shipped, Delivered, etc.). To track items that have already shipped, you’ll receive a shipment notification email that includes a tracking number and estimated delivery date.

You can only make changes or cancel an order if the order status is still processing . Once an order is in progress or has shipped you will not be able to make any changes or cancellations. To view your order status, log in to your account and go to ‘Order History’.

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