Shipping

DOMESTIC SHIPPING

Zaka covers all domestic costs.

• Our preferred method of shipment for domestic shipments is via EMS Courier.
• If you would like to request a specific method or courier please feel free to email info@zakaniseko.com and they will direct you to our logistics department.

INTERNATIONAL SHIPPING

Zaka covers international shipping costs however customs duties and tax payments are the responsibility of the customer.

• These costs can vary
  greatly depending on the destination country.
• The charges are
  payable upon arrival and are not included in the original purchase price or
  shipping charges.
• It is the customer’s
  responsibility to communicate and provide information to customs department in
  the case further information or payment is required.
• International shipping
  is offered to most countries outside of Japan.
• Shipping to China,
  Indonesia, Philippines, Malaysia and Thailand is currently unavailable. (These
  borders have complex import regulations. We are working to open these markets
  in the future.) For customers from these countries the option click and collect
  is available for in store pickup.
• We use International
  Courier door-to-door services for shipping.
• If you would like to
  request a specific method or courier please feel free to email info@zakaniseko.com and they will direct
  you to our logistics department.
• We are not responsible
  for any goods lost or damaged in transit.

CLICK & COLLECT

Click and Collect is available for all international and domestic
customers.

• This option is
  complementary for every order.
• You will receive a
  confirmation email once your product is ready for pick up. Please wait until
  you receive this before visiting our store.
• You have 14 days to
  collect your order. Please bring your order number (00000...) and photo
  proof of ID
• If uncollected after
  14 days you will be contacted to determine the status of your order and the
  goods will be returned without further notice.