Shipping

DOMESTIC SHIPPING

Zaka covers all domestic costs.

• Our preferred method of shipment for domestic shipments is via EMS Courier.
• If you would like to request a specific method or courier please feel free to email info@zakaniseko.com and they will direct you to our logistics department.

INTERNATIONAL SHIPPING

Zaka covers international shipping costs however customs duties and tax payments are the responsibility of the customer.

• These costs can vary greatly depending on the destination country.
• The charges are payable upon arrival and are not included in the original purchase price or shipping charges.
• It is the customer’s responsibility to communicate and provide information to customs department in the case further information or payment is required.
• International shipping is offered to most countries outside of Japan.
• Shipping to China, Indonesia, Philippines, Malaysia and Thailand is currently unavailable. (These borders have complex import regulations. We are working to open these markets in the future.) For customers from these countries the option click and collect is available for in store pickup.
• We use International Courier door-to-door services for shipping.
• If you would like to request a specific method or courier please feel free to email info@zakaniseko.com and they will direct you to our logistics department.
• We are not responsible for any goods lost or damaged in transit.

CLICK & COLLECT

Click and Collect is available for all international and domestic customers.

• This option is complementary for every order.
• You will receive a confirmation email once your product is ready for pick up. Please wait until you receive this before visiting our store.
• You have 14 days to collect your order. Please bring your order number (00000…) and photo proof of ID
• If uncollected after 14 days you will be contacted to determine the status of your order and the goods will be returned without further notice.